Delayed and lost ordersUpdated 16 hours ago

Delivery windows shown at check out at are estimates based on business days and do not include weekends as transit or delivery days. Carriers often will not update tracking for several days at a time, or sometimes until they are delivered. If after tracking your order your package appears to be lost, please contact customer service for help. Domestic orders that do not track for 14 or more days, and international orders that do not track for 20 days, are eligible for a replacement order at no charge. 

For orders that show as delivered in tracking updates but were not received, we ask you allow 48 hours for them to show up as delivery notices can be premature. In the meantime, you may ask around to your neighbors and/or contact your local Post Office for more information. If after 72 hours your package is still missing, please contact us for assistance.  Reports of missing packages must be received by our team within one week of tracking showing delivery.

Orders placed with expedited shipping will be shipped based on local fulfillment time, delivery windows are estimates and cannot always be guaranteed.  Orders placed before 11am EST will ship that day, all others will ship the following day.  If you require an order by a specific day, please contact contact service for assistance.